2014–201901 / LISTEN.
Before systems, people.
English literature · Medical & psychiatric social work
I began with words, then moved closer to the people behind them. English literature gave me a way to work with ideas. Social work took that learning into hospitals, rehabilitation, and community settings.
CARRIED FORWARDUnderstand the person behind the problem.
Inside this chapter+
BA English Literature, Mahatma Gandhi University (2014–2017). MSW, University of Calicut (2017–2019). Field experience included BOSCO, Aster MIMS, and IQRAA.
Language / Context / Care
2019–202002 / EXPLAIN.
Make the idea land.
HR Coordinator & Trainer · MPOWER ASCERT
The next challenge was a room full of people. I scheduled and delivered training, tracked progress, and worked with students and educators. An idea only helped if someone could use it.
CARRIED FORWARDCommunication is a practical skill.
Inside this chapter+
Training spanned spoken English, personal development, and skills workshops. Alongside delivery, I supported counselling, mentoring, and the coordination that kept sessions running.
Prepare / Teach / Follow through
2020–202103 / ORGANISE.
A programme bigger than one room.
Project Manager · Government of Kerala
Disaster-management training brought a different scale: government bodies, local organisations, venues, schedules, and volunteers. My work was to help those moving parts come together.
50,000+volunteers reached by the programmeDelivered with government and local partners across Kerala.
CARRIED FORWARDCoordination turns a plan into something people can use.
Inside this chapter+
I coordinated training delivery and event logistics with local bodies, schools, colleges, NGOs, and volunteer organisations. The programme reached over 50,000 volunteers across Kerala. In 2021, I also volunteered with CHILDLINE, responding to cases and supporting outreach.
Partners / Training / Communities
2022–202304 / RETHINK.
New country. Wider lens.
MSc Supply Chain Management & Logistics · Coventry University
I moved to the UK and studied the systems behind the work. Supply chains added a new set of questions: where does a process slow down, what information is missing, and how do the parts fit together?
CARRIED FORWARDLook beyond the task to the system around it.
Inside this chapter+
My dissertation explored IoT in pharmaceutical warehouse management. I completed the MSc alongside the start of my UK operations experience, and hold a CMI Level 7 Certificate in Strategic Management and Leadership Practice.
Flow / Information / Decisions
2022–202505 / LEAD.
Learn the floor. Then lead on it.
Quality control & operational support · HelloFresh
I moved through production, replenishment, auditing, and team leadership in Nuneaton. Quality became something very concrete: the checks people made, the issues they raised, and what happened next.
20auditors on the teamQuality control, food safety, and operational support.
CARRIED FORWARDA good process has to work on a busy shift.
Inside this chapter+
My responsibilities included supervising 20 auditors, coordinating operational support, handling quality escalations, and working with Grafana and Matflo. The experience connected food safety, traceability, and team decisions in a live operation.
People / Quality / Traceability
2025–NOW06 / CONNECT.
Same instincts. A new arena.
Marketing Lead · Meals Now | Independent content work
Back in India, I took those habits into marketing. At Meals Now, I moved from a part-time marketing role in 2025 to Marketing Lead in 2026. The questions changed; the need for clear thinking did not.
CARRIED FORWARDMake the message, measurement, and operation agree.
Inside this chapter+
My work spans recruitment reporting, market geography, content, email, and website direction. Alongside this, GetW9 content and creative work for author Jay W. Morgan bring a different kind of storytelling into the mix.
Content / Measurement / Operations
ONGOING07 / BUILD.
Keep a workshop open.
AI-assisted systems · Personal experiments
Now I can turn a recurring frustration into something I can test. I use AI to help build, analyse, and draft—then spend my attention on the rules, the edge cases, and whether the result is useful.
CARRIED FORWARDMake something useful. Question it. Improve it.
Inside this chapter+
Current explorations include portfolio intelligence and content workflows with human review. These remain works in progress. I define the problem and direct the work; AI contributes to implementation and production.
Question / Prototype / Review
